Terms of Service — Jaypaper

Service description

Jaypaper provides acoustic intelligence for Amazon Connect contact centres. The service performs Voice Activity Detection (VAD) on audio from your Kinesis Video Streams and delivers analytics through a live dashboard, historical reports, and an MCP-compatible AI agent.

What Jaypaper is not

✗Not a recording solution — audio is processed in real-time and discarded
✗Not a transcription service — no speech-to-text is performed
✗Not a compliance tool — Jaypaper does not satisfy recording or archival requirements
✗Not a Contact Lens replacement — it complements transcript-based analysis with acoustic monitoring

Billing

✓Flat monthly subscription — no per-minute billing
✓1,000 minutes free permanently (no expiration, no credit card required)
✓No overage charges — experience scales back at limits, never surprise bills
✓No contracts — cancel anytime
✓Upgrade or downgrade anytime — changes take effect immediately

Your responsibilities

✓Maintain an active AWS account with Amazon Connect configured
✓Deploy the Jaypaper CloudFormation template and install the contact flow module
✓Comply with your organization’s policies regarding call monitoring and analytics
✓Inform relevant parties about monitoring in accordance with applicable laws

Data handling

For full details on what Jaypaper processes, stores, and does not store, see our Privacy Policy.

Availability

During the beta period, Jaypaper is provided on a best-effort basis. We aim for high availability but do not guarantee uptime during beta. A formal SLA will be published at general availability (GA).

Termination

Either party may terminate at any time. Revoking the IAM role in your AWS account immediately stops Jaypaper from processing your audio. Upon cancellation, all analytics data and account features are deleted within 30 days.

Contact

Questions about these terms? Send us an email.