About Jaypaper
Jaypaper is an acoustic intelligence platform for Amazon Connect contact centres. We detect silence, crosstalk, and conversation patterns in real-time from raw audio — no transcription required.
Built by a contact centre engineer who got tired of paying for transcription to detect silence. The insight that most supervisors need — “is this call going well or poorly?” — doesn’t require understanding what’s being said. It requires understanding how the conversation sounds.
Supervisors see their data three ways: a live dashboard for at-a-glance monitoring, historical reports for trends and scheduling, and an AI agent that delivers analytics conversationally. Ask a question, get an answer with visual evidence.
Email: [email]
Location: Ontario, Canada
Questions about the product, or running Amazon Connect and want to chat? Just send an email.
What we believe
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Privacy by architecture
If you never store the content of a conversation, you never have to worry about protecting it. Jaypaper processes acoustic features only — speech presence, energy levels, timing patterns. The meaning of the call is never captured.
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AI as interface, not gimmick
Our AI agent exists because some questions are easier to ask than to click through dashboards for. It’s a delivery mechanism for analytics — not a marketing checkbox.
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Every call, all the time
Sampling misses patterns. Always-on monitoring across every call means you catch the outliers, the trends, and the slow drifts that sampled data hides.
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Complement, don’t compete
Contact Lens does deep transcript analysis. Jaypaper does always-on acoustic monitoring. Different signals, different price points, complementary coverage. Use both.