About Jaypaper
Jaypaper is an acoustic intelligence platform for Amazon Connect Customer contact centres. We detect silence, crosstalk, and conversation patterns in real-time from raw audio — no transcription required.
Built by a contact centre engineer who got tired of paying for transcription to detect silence. The insight that most supervisors need — “is this call going well or poorly?” — doesn't require understanding what's being said. It requires understanding how the conversation sounds.
Supervisors interact with call data through an AI agent (MCP integration with Claude and other AI tools) that delivers dashboard-grade analytics conversationally. Ask a question, get an answer with visual evidence.
Contact
Email: andrew@jaypaper.com
Location: Ontario, Canada
Questions about the product, or running Amazon Connect and want to chat? Just send an email.
What we believe
- •Privacy by architecture. If you never capture the meaning of a conversation, you never have to protect it.
- •AI as interface, not gimmick. The MCP server is the product. The AI is how you use it — not a marketing checkbox.
- •Every call, all the time. Sampling and flagging miss patterns. Always-on monitoring at $0.003/min makes coverage affordable.
- •Complement, don't compete. Contact Lens is good at what it does. We do something different, cheaper, and always-on.